Shipping policy
At Gavyuh Dhanam, we strive to deliver your orders safely and in a timely manner.
1. Order Processing Time
All orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is processed and dispatched, you will receive a shipping confirmation and tracking details via email or SMS.
2. Shipping Timeline
Delivery timelines may vary depending on the delivery location.
Estimated delivery times:
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Metro cities: 2–5 business days
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Other cities and towns: 3–7 business days
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Remote areas: 5–10 business days
These timelines are estimates and not guaranteed delivery dates.
3. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before payment.
From time to time, we may offer free shipping promotions, which will be clearly indicated on the website.
4. Delivery Delays
While we aim to deliver within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
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courier company delays
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weather conditions
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natural disasters
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public holidays
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logistical issues
In such cases, Gavyuh Dhanam will not be liable for delays caused by shipping carriers or external factors.
5. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information.
If an order cannot be delivered due to:
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incorrect address
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customer unavailability
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refusal to accept the package
the order may be returned to us by the courier partner.
In such cases:
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re-shipping charges may apply, or
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the order may be cancelled at our discretion.
6. Damaged Packages During Transit
If your package appears tampered with or damaged at the time of delivery, please:
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Record an unboxing video while opening the package.
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Contact us within 24 hours of delivery.
Claims without photo/video evidence or unboxing proof may not be eligible for replacement or refund.
Please refer to our Return & Refund Policy for detailed claim procedures.
7. Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS that allows you to monitor the delivery status of your package.
8. Contact Us
If you have any questions regarding shipping, please contact us at:
Email: gavyuh.dairy.farm@gmail.com
Phone / WhatsApp: +91-9068607739
Address:
Gavyuh Dhanam Office
1576/1 Panna Puri
Garh Road, Hapur
Uttar Pradesh – 245101
India