Refund policy

At Gavyuh Dhanam, we take utmost care in preparing and packaging our products to ensure that customers receive them in the best possible condition.

Since our products are food items, we follow a strict return and refund policy to maintain hygiene, safety, and product integrity.

1. No Return on Food Products

Due to the perishable and consumable nature of our products, returns are not accepted once the product has been delivered, except in cases where:

  • The product is damaged during transit

  • The wrong product has been delivered

  • The product is leaking or severely compromised during delivery

2. Reporting an Issue

If you face any issue with your order, you must notify us within 24 hours of delivery.

You may contact us at:

Email: gavyuh.dairy.farm@gmail.com
WhatsApp: +91-9068607739

Your complaint must include:

  • Order number

  • Description of the issue

  • Clear photos and videos of the product and packaging

3. Mandatory Unboxing Video (Important)

For any claim regarding damage, leakage, or missing items, customers must provide a clear unboxing video recorded from the moment the sealed package is opened.

The video must:

  • Clearly show the sealed outer package

  • Show the entire unboxing process

  • Show the condition of the product inside

Claims without an unboxing video may not be eligible for refund or replacement.

4. Non-Eligible Cases

Refunds or replacements will not be provided in the following situations:

  • Product has been opened, consumed, or tampered with

  • Claim is made after 24 hours of delivery

  • Product damage caused due to improper storage or handling after delivery

  • Minor packaging dents that do not affect the product inside

  • Claims without proper photo/video evidence

5. Verification Process

All claims are subject to verification by our team. We reserve the right to request additional information or evidence before approving a refund or replacement.

Our decision regarding the validity of a claim shall be final after reviewing the provided evidence.

6. Refund or Replacement

If the claim is found to be genuine, we may offer one of the following at our discretion:

  • Replacement of the product, or

  • Refund to the original payment method

Refunds (if approved) will typically be processed within 5–7 business days.

7. Fraud Prevention

We reserve the right to refuse refunds or replacements in cases where fraudulent or repeated claims are suspected.